Returns & Refunds Policy

30-Day Free Returns

Rotereve offers free returns within 30 calendar days of delivery. To qualify, your return request must be submitted within 30 days from the date your order was delivered.

Eligible returns are free of charge. Rotereve does not charge restocking fees. We will provide a prepaid return shipping label or reimburse reasonable standard return shipping costs when a prepaid label is unavailable.

Return Eligibility

To qualify for a return:

• The product must be unused, unworn, unopened, and in its original condition.
• All original packaging, protective seals, labels, accessories, and complimentary items must be included.
• Proof of purchase from Rotereve is required.
• Discounted and promotional products are covered by the same 30-day return policy.

For hygiene and safety reasons, cosmetics, skincare products, applicators, and personal-care items that have been opened, tested, used, altered, or had their protective seals removed cannot be returned unless they arrived damaged, defective, contaminated, or incorrect.

How to Request a Return

Before returning a product, email taysamzrobsambenw1985@outlook.com.

Please include:

• Your order number
• The product you wish to return
• The reason for the return
• Photographs if the product arrived damaged, defective, leaking, or incorrect

Once your return is approved, Rotereve will provide complete return instructions and a prepaid return shipping label or approved alternative. Products returned without prior authorization may not be accepted.

Damaged, Defective, Missing, or Incorrect Products

Please inspect your order when it arrives. If an item is damaged, defective, leaking, contaminated, missing, or different from what you ordered, contact us within 30 days of delivery.

After reviewing the issue, Rotereve will provide an appropriate resolution, which may include a replacement, full refund, partial refund, or another suitable remedy at no additional cost to you.

Please retain the product, packaging, and shipping materials until your request has been resolved.

Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. The refund will include the amount paid for the approved returned product and any applicable taxes collected by Rotereve.

Although we process approved refunds promptly, your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original Shipping Charges

Return shipping for eligible products is free. Expedited, priority, express, or premium delivery charges paid on the original order are non-refundable unless the return resulted from a damaged, defective, missing, or incorrect product.

Exchanges

To request a different product, shade, or size, contact us at taysamzrobsambenw1985@outlook.com. Exchanges are subject to availability.

If a direct exchange is unavailable, we may refund the eligible returned product so that a new order can be placed.

Order Cancellations

To cancel an order, contact us as soon as possible. We will attempt to cancel it before processing or shipment.

If the order has already been processed or shipped, it must be handled through the return procedure described in this policy.

Refunds Not Received

If an approved refund has not appeared in your account, first contact your bank, card issuer, or payment provider. Processing times can vary between financial institutions.

If you still require assistance, email taysamzrobsambenw1985@outlook.com.

Consumer Rights

This policy applies to all Rotereve customers without geographic restrictions. Nothing in this policy excludes or limits any mandatory consumer rights available under applicable law.

Contact Us

For questions about returns, exchanges, or refunds, contact:

Rotereve
Email: taysamzrobsambenw1985@outlook.com