Shipping Policy
Shipping Policy
Free Shipping on All Orders
Rotereve provides free shipping on every order, with no minimum purchase requirement. Free shipping is available to all customers without geographic restrictions.
No shipping fee will be added at checkout.
Order Processing
Orders are prepared for shipment after payment and order information have been successfully verified.
Once your order has been shipped, you will receive a shipping confirmation email. Tracking information will be included whenever it is available from the shipping carrier.
Orders containing multiple products may be shipped in separate packages. If an order is divided into multiple shipments, customers will not be charged any additional shipping fees.
Estimated Delivery
Delivery times depend on the destination, product availability, shipping carrier, customs processing, and other circumstances outside Rotereve’s control.
Any delivery timeframe displayed during checkout, in an order confirmation, or through tracking information is an estimate and is not a guaranteed delivery date.
Unexpected delays may occur because of severe weather, transportation disruptions, customs inspections, public holidays, high order volumes, carrier delays, or other events beyond our reasonable control.
Order Tracking
When tracking is available, customers will receive tracking information by email after the order has shipped.
Please allow time for the carrier’s tracking system to update after receiving the shipping confirmation. Tracking information may not display movement immediately.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us immediately at taysamzrobsambenw1985@outlook.com. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after an order has been processed or dispatched.
Rotereve is not responsible for delivery delays or unsuccessful deliveries caused by incomplete or incorrect address information supplied by the customer. However, we will assist customers in working toward an appropriate resolution.
Delayed Orders
If your order has not arrived within the estimated delivery period shown in your shipping confirmation or tracking information, please:
- Review the latest tracking information.
- Confirm that the shipping address provided with your order is correct.
- Check with household members, neighbors, reception desks, mailrooms, or other secure delivery locations.
- Contact the shipping carrier if tracking information is available.
- Email taysamzrobsambenw1985@outlook.com if further assistance is required.
Lost Packages
If tracking has stopped updating for an extended period or the carrier confirms that a package has been lost, contact us at taysamzrobsambenw1985@outlook.com.
Rotereve will review the shipment information and work with the carrier to investigate the matter. When a package is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please check:
- The shipping address entered with your order
- Mailboxes, reception areas, parcel lockers, porches, garages, and other secure locations
- Household members, neighbors, building staff, or anyone who may have accepted the package
- Any delivery photograph or notice supplied by the carrier
If the package still cannot be found, contact the carrier and email taysamzrobsambenw1985@outlook.com so that we can assist with an investigation.
Damaged Packages
If your order arrives damaged, retain the product, shipping box, labels, and all packaging materials.
Contact taysamzrobsambenw1985@outlook.com and provide:
- Your order number
- A description of the damage
- Clear photographs of the product
- Photographs of the exterior and interior packaging
- A photograph of the shipping label
We will review the information and provide an appropriate resolution.
Refused and Unclaimed Deliveries
If a shipment is refused or remains unclaimed, it may be returned to Rotereve. Once the returned package has been received and reviewed, we will contact the customer regarding the available resolution.
Order Changes and Cancellations
To request an order change or cancellation, contact taysamzrobsambenw1985@outlook.com as soon as possible.
We will make reasonable efforts to accommodate the request before the order is processed or shipped. Once an order has been dispatched, it can no longer be changed or cancelled and must be handled according to our Returns & Refunds Policy.
Contact Us
For shipping questions or assistance with an order, contact:
Rotereve
Email: taysamzrobsambenw1985@outlook.com